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Field Application Engineer

Team up with the most innovative company where imagination becomes reality!  E Ink is the originator, pioneer, and commercial leader in ePaper technology.  We are seeking qualified candidates who are self-driven, looking to advance their career and be a high-impact player on a team.

Based on technology from MIT’s Media Lab, E Ink has transformed and defined the eReader market. Its Electrophoretic Display products make it the worldwide leader for ePaper. The Company’s corporate philosophy aims to deliver revolutionary products, exceptional user experiences and impactful environmental benefits through advanced technology development. To learn more about E Ink click on E Ink │ About Us.

As a Field Applications Engineer for the Key Accounts Team, you will be working within E Ink’s Commercial Team as a key member responsible for resolving customer technical issues, and guiding projects from inquiry phases all the way through mass production. This exciting and fast-paced role requires engaging with customers and partners, and coordinating activity with team members across multiple sites and locations. This is a great opportunity for people who love learning about a wide range of subjects, and are energized by bringing new technologies and products into the marketplace.

 Responsibilities:

•   Provide on-site and remote technical support (phone, online) to customers and partners
• Be the 1st point of contact and the driving force to address inquiries and resolve issues, working with members of the global organization
• Characterize and troubleshoot customer display issues, including display-related electronics
• Build and manage customer engineering relationships
• Be the advocate of customers, bringing VOC to internal teams
• Generate and communicate technical engineering reports and application notes
• Prepare and demonstrate evaluation kits and new engineering prototypes
• Provide trainings to customers and partners on E Ink technology and products
• Will need to work with customers and internal teams in different time zones
• Travel – Domestic & International, possibly with short notice (up to 15-20%)

Qualifications:

• Bachelor’s degree or higher (MS, PHD) in a technical field – preferably in Electrical and Electronic Engineering
• Three (3) years of experience in customer facing support roles
• Knowledge and experience with hardware circuit analysis and software debugging
• Strong technical acumen and understanding of electronics including schematics, semiconductor, and engineering system design. This includes experience with digital and analog circuitry and signal.
• Track record of successfully supporting engineering projects into high-volume mass production
• Proven ability to effectively communicate advanced technical concepts and theories to customers and global teams
• Basic understanding of failure analysis and reliability engineering
• Capability to persistently work across multiple projects and prioritize issues with a sense of urgency
• Team player who can work independently
• Dutch and English are necessary

Preferences:

• Training experience for the education of customers and partners
• Basic experience/familiarity with modifying code and scripts is a plus; Software or firmware programming experience is even better
• Hacker mentality and ability to develop prototype concepts
• Ability to become the expert on new platforms for education and demonstration
• Proven cross-functional and cross-cultural collaboration
• Experience with graphics editing software
• Multiple language skills are a plus
• Experience with displays and display controller systems
• Experience in the consumer electronics field and a solid understanding of the product design cycle
• Proficiency with the Microsoft Office Suite