You are here: Jobs / Business Analyst (Service Management) @ Shimano
To support our Customer Service Team, we’re looking for an analytical person with a holistic view.
In the Customer Service team you will be mainly responsible to define, validate and design new business services or updates to current services, including internal or external (customer-facing) services.
Next to this the Business Analyst will be defining the “to be” (Service Management) business processes.
You will be representing the Customer Service team and will act as a "bridge" between the team and several internal stakeholders like: IT, Digital Transformation Team, Global Process Owner and Product Owner.
The Customer Service team consists of 5 Technical Product Specialist who are very experienced and skilled and will support you any way they can.
You will be joining the Service Team. Key words for the team are: supportive, approachable, humoristic, flexible, sporty. We work hard but we know how to have fun and relax. This means that the team is going on lunch walks, Social Rides after work and is joining Shimano supported events, if possible, like the Amstel Gold Race and this year’s start of the Vuelta in Utrecht.
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
If you have any questions regarding this vacancy please get in touch with: