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Key Account Manager - Semiconductors

To grow the SMART Photonics commercial team we are seeking an ambitious key account manager with proven track record in our industry, closely related semiconductor or optical telecommunications field.

. You are capable to manage long sales cycles with a consultative selling approach leading to long term relationships with SMART’s key accounts.

SMART Photonics is a leading provider of InP (Indium Phosphide) foundry services, specializing in the fabrication of next generation photonic chips (PIC’s). With a strong commitment to innovation and customer satisfaction, we are at the forefront of technological advancements in PIC Manufacturing.

RESPONSIBILITIES:

• Foster robust strategic relations with our customers to achieve long term business growth. You nurture our customers feedback as this is akin to laying the foundation of our success. #customerobession is one of our company values for a good reason.
• Be the ‘Voice of the Customer’ towards the internal organisation, challenge internal stakeholders, get things done and strive for continuous improvement.
• Implement and improve a structured Key Account Management approach, aligned with our mission to become the trusted TIER 1 foundry in InP.
• Guide team members in their growth and development, be an example.
• Be a sparring partner to our Product Management team, giving customer inputs to SMART’s Technology Roadmap.
• Represent our company towards your customers during visits, events, and occasionally commercial and global exhibitions.
• Lead the successful launch of new products, collaborating with other departments to create a solid go-to-market strategy.
• Solid administration, data collection and – analyse, securing measurable and factual statistics and KPI’s.

QUALIFICATIONS:

• Master’s degree, preferably in a technical field.
• Experience in an account management role with a proven track record of managing photonics – or complex semiconductor device customers is a must have requirement.
• Strong analytical and problem-solving skills with the ability to manage unforeseen situations.
• Resilience and understanding of the challenges of a scale-up in a new technology where the “mature” product does not yet exist.
• Open to travel up to 25% of the time, on a global scale.
• Proven ability to drive results and meet or exceed business objectives.
• Onsite presence required, living in the region or willing to relocate, working from home allowed 25% of your time.
• Flawless verbal and non-verbal communication and presentation skills, being able to communicate with all levels and functions within the customer organisation.
• Outstanding knowledge of the English language.

SMART Photonics offer and Culture:

Our company is in Eindhoven the Netherlands.  We have a team of +/- 180 colleagues, from a diverse culture and world-wide background. We value our people and are offering support and guidance in personal growth, career development and work-life balance.

The role we offer is an excellent opportunity for a more seasoned account manager, offering both a real challenge as well as the ultimate chance to make impact. Freedom to partly frame your own role and future path. We invest in an open and warm culture, personal development, and professional growth. Our compensations and benefits are in line with this and will be openly discussed in a first conversation.

The 9 core values of SMART Photonics are: Customer obsession, Bias for Action, Teamwork Spirit, Passion to Innovate, Trust in each Other, Work SMART, Eye for quality, Ownership, and continuous improvement.